B2B Is Really P2P

Emotion Sells Where Logic Fails

Ask yourself who really makes the decision to buy the product or service you are selling?

B2B is really P2PIs it the (B) business or is it a (P) person? Sometimes they are referred to as a (C) consumer. You know, in the B2B or B2C business model. People sell to people. Even if the people work in a business. So, it is a good idea to train up yourself with people skills if you plan on selling your stuff or your ideas.

I was inspired today when I read an article:

“You’ll laugh. You’ll cry. You’ll buy stuff.: 5 Strategies for ’emotion-based marketing'”

by Judy Dunn of Cat’s Eye Marketing.

Read her article and take note of her 5 Strategies because I think they are right on target.

In our sales training, we talk about the multitude of emotional cravings that we all have. And, we talk about how to discover what they are and how to express empathy and respond to the emotional needs of your prospective customer. Judy mentions how important using analogies and telling appropriate stories is. She even writes about playing on the emotion of fear, although I cannot visualize Judy using this tactic. She’s such a nice person.

But, if it is in the best interest of your potential client to own your product or benefit from your service; understanding the proper way to illustrate a story with a lesson based on fear is ultimately good for your customer, and will help them make a positive and beneficial decision with your help and assistance.

If your product or service is very similar to your competitors, selling with emotion is even more important, because the reasons to choose you are magnified as the compelling reasons of choice. Don’t believe the well known statement often made “It’s not personal, it’s just business.” That is an outright lie that is nothing more than an excuse. What they really mean when they say that is “Yes it’s business, but more-so, it’s personal”.

Oh how important the power of emotion is. Understanding it is an absolute must to be an effective sales person. It is singularly one of the most common and the most abused sales technique in your tool-kit.

A very common abuse is a retail clothing sales person telling you that “it looks great on you” with insincerity. They are playing on your emotion and desire to look good, but their statement is really not objective.

Another abuse is “you can afford it with our easy payment plan” without performing any due diligence to learn if you really can afford the proposed investment. They may be boosting your confidence that you can afford something that later on becomes an unsustainable burden. That’s no way to win friends and influence people for long-term relationships.

So, don’t forget that it is people who make decisions, and those decisions are based upon emotional feelings that you need to back-up with logical reasons so they can justify the purchase to their spouse, boss, or even themselves. Businesses do not make decisions. It really should be P2P not B2B or B2C.

Read more about where math logic fails to sell from a post a couple months back.


Howard Howell writes about the art of selling. When not writing, he is teaching or coaching how to increase your selling effectiveness with the New Media Reality. 
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By: Howard Howell

Howard is an Internet Sales Consultant. He speaks professionally about Web Marketing and Sensible Selling from an experienced entrepreneur’s viewpoint. He also provides individual coaching, group training, and web marketing consulting services. Contact him now.
Published On: October 7, 2009  |   Updated On: December 6, 2009
This entry was posted in Internet Marketing, Marketing and Advertising, Sales Essentials, Selling and tagged , , , , . Bookmark the permalink.

17 Responses to B2B Is Really P2P

  1. Judy Dunn says:

    Hi Howard,

    I finished a comment and went to get my Gravatar image and…my comment disappeared!

    Just wanted to say that I love the way you have laid out the use of emotions in the selling process. And P2P? Brilliant.

    You are right. It is a trick, both in written marketing materials and the face-to-face selling environment, to appeal to emotions without manipulating and sounding smarmy. Most of us have all been in the department store dressing room in your example, where the salesperson gushes about how great you look in a pair of bright pink capri pants when in your heart you know you just look silly. That is a perfect example of appealing to a customer’s emotions in a non-genuine way.

    Thanks for linking back to my blog post. Much appreciate.

  2. Howard– I recently posted something related to the focus on people that you (and Judy) mention here.

    Keep your informative posts coming!



  3. Howard says:

    Judy and John… Thanks for your comments. After reading John’s post, I thought I’d share this little story regarding the subject of: It’s people who make decisions, not a business.

    I remember one time, I was making a sales call to a relatively large supermarket chain. I checked in and was asked to wait for about 20 minutes before the CEO, whom I’d never met before, could take my meeting at his office adjacent to one of their stores.

    While I was waiting, I wandered around the aisles checking the store out. I struck up a conversation with a maintenance man who was replacing a fluorescent lite in one of the displays. I made sure it was a pleasant conversation because I believe that no job is too small to deserve the respect of importance in every business operation.

    When it was time, I returned to the office, took a seat in the reception area, and eventually was introduced by the receptionist to the CEO as he returned to his office and removed his coveralls because he had been out in the store doing a little needed maintenance. I later learned that he was a hands-on executive and took every opportunity available to stay close to the operations of his stores. Can you imagine how thankful I was that I had remembered what I had learned in kindergarten to be nice to everyone you meet, regardless of the job they are performing. You never really know who you might be influencing.

    And, yes, the rest of the story is… This Grocery Chain eventually did become one of my largest and most influential customers as this CEO also served on the board of the statewide grocers association and gave me numerous referrals over the years. …Howard

  4. Vivora says:

    Ironically, I just finished a plychosogy course dealing directly with motivation. I think your video really touches on an important aspect of motivation as well. In your previous comment discussion you point out that both logic and emotion are really necessary. I think this is true for anyone trying to get an objective grasp of how to motivate themselves. Emotion is like the phenomenological (subjective) aspect of motivation, and logic is more-so the objective element. Of course, just straight emotion is likely not going to get anyone anywhere; but it is definitely required. Emotion is the what can drive or inhibit a persons ability to get a task done!

  5. That insight’s just what I’ve been looking for. Thanks!

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